Shipping & Return Policy

CAN I CANCEL MY ORDER?

We strive to process and ship your orders as quickly as possible. For this reason, we are unable to edit or cancel orders once they have been placed. Please double check your shipping address prior to placing your order, as this cannot be updated after an order is placed

SHIPPING

All in stock items are shipped within 1-3 business days after your order is placed. If an item in you order is not in stock you will be notified as soon as possible. Shortly after your order is prepared for shipping you will be notified via e-mail with your tracking number.

We are not responsible for lost or broken items in shipping. If a package is lost or stolen you must file a claim through USPS or UPS. 

INTERNATIONAL SHIPPING: WE ARE NOT RESPONSIBLE FOR PACKAGES ONCE THEY LEAVE THE UNITED STATES. YOU MUST CONTACT YOUR COUNTRIES MAIL SERVICE.

RETURNS

Our policy lasts 10 days for online orders. After 10 days, unfortunately we can not offer you an exchange or store credit. All returns are subject to a 5% restocking fee. 

We do not provide return or exchange shipping labels. 

To be eligible for a return, your item must be unused and in the same condition that you received it.

Returns can only be issues in the same manor as they were purchased & minus the charge for the original shipping. 

Please do not send your purchase back to the manufacturer.

Holiday 2026 Return Policy: All holiday items must be returned or exchanged by 1/4/27. 

Non-returnable items:

Jewelry, Hats, Headbands, Gloves, Socks.

Gift Cards

Sale Items- No swaps, no exchanges, no store credits.
Seasonal Holiday Items 

WHERE DO I SEND MY RETURN?

Cat & Kate Boutique 

937 Washington St. W. 

Lewisburg, WV 24901